Returns and Refunds Policy for BebeLuxuryHair.com

Last Updated: 17/09/2023

1. Returns Overview

At BebeLuxuryHair.com, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward returns and refunds policy to ensure your peace of mind. Please read this policy carefully before making a purchase.

2. Eligibility for Returns

2.1. Hair Extensions and Premium Wigs:

• Hair extensions and premium wigs can be returned within 3 days from the date of delivery.
• To be eligible for a return, the product must be in its original condition, unused, unworn, and with all tags and packaging intact.
• We do not accept returns for products that have been altered, styled, or used.
  
  

2.2. Exclusions:

• For hygiene reasons, we cannot accept returns of products that have been worn, styled, or altered.
• Custom-made or personalized items are not eligible for returns unless they are defective or damaged upon receipt.
  
  

3. Return Process

3.1. Requesting a Return:

• To initiate a return, please contact our Customer Support Team.
• Provide your order number and a detailed reason for the return.
• Our Customer Support Team will review your request and provide you with instructions on how to proceed.
  
  

3.2. Return Shipping:

• Customers are responsible for the cost of return shipping unless the product is defective or damaged.
• Please ensure that the product is securely packaged to prevent damage during transit.
  
  

4. Inspection and Approval

4.1. Inspection Process:

• Once we receive your returned item, our quality control team will inspect it to ensure it meets our return eligibility criteria.
• We will notify you via email regarding the status of your return request.
  
  

4.2. Approval and Refund:

• If your return is approved, we will initiate a refund to your original payment method or offer store credit, as per your preference.
• Refunds typically take 10-15 business days to process and may vary depending on your payment provider.
  
  

4.3. Rejected Returns:

• If your return does not meet our eligibility criteria, we will contact you to discuss alternative options, such as returning the item to you at your expense.
  
  

5. Defective or Incorrect Items

5.1. Defective Products:

• If you receive a defective or damaged product, please contact our Customer Support Team within 3 days of receiving the item.
• We will arrange for a replacement or refund at no additional cost to you.
  
  

5.2. Incorrect Items:

• If you receive the wrong item, please contact our Customer Support Team within 3 days of receiving the item.
• We will arrange for the correct item to be sent to you or provide a refund, depending on your preference.
  
  

6. Contact Us

If you have any questions or concerns regarding our Returns and Refunds Policy, please contact us at:

Email: management@bebeluxuryhair.co.site

Our dedicated Customer Support Team is here to assist you and ensure a smooth return process.

7. Changes to this Policy

We reserve the right to make changes to this Returns and Refunds Policy at any time. Any updates will be posted on this page, and the revised policy will apply to all purchases made after the date of the update.

By making a purchase on BebeLuxuryHair.com, you agree to and acknowledge the terms of this Returns and Refunds Policy.